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When you have damaged media, there is little data recovery software can do to help. The first step to take in these situations is to get the data off the damaged or corrupt media so that you can analyze it and rebuild the damaged or corrupt portions. To do this may require that you physically take apart your media and somehow read the data in order to transfer it to workable media. This is where data recovery companies come into play. 

In house data recovery services use
clean room environments and the right tools to get the job done. Most IT departments obviously are not equipped with a clean room and these tools. If it is a physically damaged tape drive or similar media, you can attempt to transfer the media into a new case and then attempt to read the data - but this comes with risks. If the data is valuable, you almost certainly do not want to risk this as you could wind up losing all the data.  The safest approach for cd recovery, hard drive recovery, or dat recovery is to call professional data recovery engineers for advice. With damaged media, this is really all you can do. You need the facilities to deal with the situation. 

When contact data recovery professionals, ask questions about your particular situation and see what they recommend. You should stay away from any of the data recovery companies that cannot provide you with a solid quote up front. Some companies charge for their services on a floating scale system. This means that the cost to you can vary from low to high, with little indication of a final price. Anyone who has worked as a contractor will know that you always quote high, as you never know for sure how long the job will take.

The other option is a flat rate system. Many recovery companies have moved to this model, as they have a pretty good idea of how long it will take to disassemble a tape case, for example, and transfer the media into a new case before recovering data. We highly recommend that you use professional services offering a flat rate system, as then you will have a predictable and manageable cost to deal with. Always ask many questions before shipping out your media, and a quote in writing, with clearly defined guarantees.

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